9ajili FAQ
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9ajili strictly enforces the 21-year minimum age requirement for all players, in compliance with Philippine gambling regulations. No person under 21 years of age is permitted to register or play on the platform. During KYC verification, you will be required to submit a valid Philippine government-issued ID to confirm your age and identity. Accounts found to belong to underage players will be immediately suspended.

9ajili accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• UMID (Unified Multi-Purpose ID)
• SSS ID
• Voter's ID (COMELEC)
• PRC Professional ID

You will need to upload a clear photo of the front and back of your chosen ID. Verification is typically completed within 24 hours on business days.

No. 9ajili strictly allows only one account per person. Creating multiple accounts (also called duplicate accounts) is a violation of the 9ajili Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function on the 9ajili Login page or contact support via live chat.

Go to the 9ajili Login page and click "Forgot Password." Enter your registered mobile number or email address and follow the instructions sent to you. For security, password reset links expire after 30 minutes. If you do not receive the reset message, check your spam folder or contact the 9ajili support team via live chat.

9ajili supports the most popular Philippine payment methods for fast, convenient deposits:

• GCash — instant deposits, widely used across the Philippines
• PayMaya / Maya — instant e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). Cryptocurrency and credit card deposits are not accepted on the 9ajili platform.

GCash deposits on 9ajili are processed instantly — your balance is updated in real time as soon as the transaction is confirmed by GCash. If your deposit does not reflect within five minutes, please take a screenshot of your GCash transaction confirmation and contact the 9ajili support team via live chat with your transaction reference number.

The minimum deposit on 9ajili varies by payment method. For GCash and Maya, the minimum is typically ₱100. For bank transfers, the minimum is ₱500. These amounts may vary during promotional periods. Always check the deposit page in your 9ajili account for the current minimums applicable to your chosen payment method.

9ajili does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. The amount credited to your 9ajili account will always be the full amount received by 9ajili after any provider fees.

To withdraw from 9ajili, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm. Your KYC verification must be complete before any withdrawal can be processed. Withdrawals are sent to the same account or e-wallet used for your most recent deposit, for security purposes.

9ajili processes withdrawal requests within the following timeframes:

• GCash / Maya: Typically within 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on the receiving bank

Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. If your withdrawal has not arrived within the stated timeframe, contact 9ajili support via live chat with your withdrawal reference number.

Yes. The minimum withdrawal on 9ajili is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification steps in compliance with Philippine anti-money laundering regulations. Contact support if you need to process a large withdrawal.

9ajili offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms change periodically — check the Promotions section inside your 9ajili account after registering for the current offer. All bonuses are subject to wagering requirements before winnings can be withdrawn. Read the bonus terms carefully before claiming any offer.

A wagering requirement (also called a rollover or playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms in your 9ajili account.

If you have an active bonus on your 9ajili account, withdrawing before completing the wagering requirement will typically result in the bonus and any bonus-derived winnings being forfeited. Your original deposit amount (minus any losses) may still be withdrawable depending on the specific bonus terms. If you are unsure, contact 9ajili support via live chat before requesting a withdrawal.

9ajili offers a wide variety of online casino games for Filipino players, including:

• Slots — hundreds of titles including Caishen Wins and Legend of Perseus
• Live Casino — live dealer baccarat, roulette, blackjack, and more via 9ajili Casino
• Bingo — Filipino-style online bingo with multiple rooms and jackpots
• Slot Games — dedicated slot section with the latest releases
• Sports Betting — PBA, NBA, UFC, boxing, and international football

The game library is regularly updated with new titles from leading game providers.

Yes. 9ajili is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download is required, though a dedicated app may be available. All games, including live casino and slots, are playable on mobile with the same quality experience as desktop. A stable internet connection (4G/LTE or Wi-Fi) is recommended for live dealer games.

All games on 9ajili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Slot games and RNG table games are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with physical cards and wheels, providing full transparency. 9ajili is committed to fair play for all Filipino players.

Log in to your 9ajili account and go to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits in Philippine Peso (₱). Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period before they apply — this is intentional, to protect you from impulsive decisions. Setting a deposit limit is free and takes less than a minute.

9ajili offers self-exclusion periods ranging from 24 hours to permanent account closure. To activate self-exclusion, contact the 9ajili support team via live chat — available 24/7 — and request a self-exclusion. The team will process your request immediately and suspend your account for the chosen period. During self-exclusion, all marketing communications are also paused. Self-exclusion is free and confidential. For more details, visit our Responsible Gaming page.

If you are concerned about your gambling habits, the first step is to be honest with yourself. 9ajili encourages any player who feels they may have a problem to:

• Use the self-assessment tool on our Responsible Gaming page
• Activate a deposit limit or cooling-off period immediately
• Contact the 9ajili support team via live chat to request self-exclusion
• Speak to a trusted family member or friend about your concerns
• Seek professional help from a licensed counselor or mental health professional

Remember: Gambling is addictive. Know when to stop. There is no shame in asking for help.

9ajili customer support is available 24 hours a day, 7 days a week via live chat on the platform. You can also reach the team by email at [email protected]. For responsible gaming requests, the support team is specially trained to handle these with care and full confidentiality. Response times via live chat are typically under 5 minutes during peak hours.

9ajili primarily operates in English, which is widely spoken across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. Our support team is fluent in English and Filipino (Tagalog), so you can communicate comfortably in whichever language you prefer. The platform interface is in English.

If you have a complaint or dispute, contact the 9ajili support team via live chat or email at [email protected] with a detailed description of the issue and any relevant screenshots or transaction reference numbers. 9ajili aims to resolve all complaints within 5 business days. For unresolved disputes, you may refer to the escalation process outlined in the 9ajili Terms & Conditions.